Can a UK counsellor see clients abroad?

What UK counsellors have to think about before working online across borders, and what you can reasonably ask.

By Michelle Fernando · Updated

Often, yes, but it isn't automatic. A UK counsellor can work online with clients in other countries when they've checked the law where the client lives, have insurance that covers the work, and have agreed a plan for emergencies. Some countries protect titles like "psychotherapist", so the counsellor must describe what they offer accurately and stay within those rules.

There's no single answer, because the question is really about two countries at once.

In the UK, counselling isn't a protected title. BACP points out that anyone can call themselves a counsellor or psychotherapist and set up in private practice. That's one reason professional membership, registers and supervision matter so much here. The glossary explains the difference between counselling and psychotherapy, which is part of why titles get complicated across borders.

Many other countries are stricter. In Germany, the title Psychotherapeutin or Psychotherapeut is reserved by law for people licensed to practise and for doctors (§ 1 PsychThG). In the Netherlands, psychotherapeut and gezondheidszorgpsycholoog are protected, and you must be in the BIG register to use them.

The British Psychoanalytic Council, a separate UK professional body, puts the risk plainly in its guidance for registrants. It asks them to consider the legal requirements of the country where the patient is located, noting that in many countries practising as a psychotherapist requires a licence or medical training.

In practice, this means a UK counsellor working online should:

  • check the rules in each client's country before agreeing to work together
  • never use a title that is protected there and that they don't hold
  • be clear that their sessions are delivered from the UK and aren't local healthcare

What does BACP say about working online and across borders?

BACP's Ethical Framework for the Counselling Professions applies to all its members, including student members like me. Several commitments are directly relevant:

  • Same standards online. Members must fulfil the Framework's principles whether working online, face to face or any other way, and deliver services to at least fundamental professional standards (paragraph 20).
  • Insurance. Members must be covered by adequate insurance when providing services to the public (paragraph 19).
  • Keeping up with the law. Members commit to keeping up to date with the law, regulations and other requirements (paragraph 14).
  • Clear agreements. Clients should get the information they need to make an informed decision, including how services will be delivered and how their data will be protected (paragraphs 30 and 31).
  • Confidentiality. Members must tell clients in advance about foreseeable limits to confidentiality (paragraph 55).

BACP also publishes Good Practice in Action resources on working online, including GPiA 047 and GPiA 125. These are written for members and sit behind a login, so I haven't summarised their contents here. BACP notes that these resources aren't contractually binding and that dilemmas should be taken to supervision. You can read more about BACP and about clinical supervision in the glossary.

What about insurance?

Professional indemnity insurance doesn't always follow the counsellor across borders. Policies differ on which countries are covered and on legal actions brought outside the UK.

The British Psychoanalytic Council advises its registrants to make sure their insurance covers online work across different jurisdictions. That's sensible advice for any practitioner. As a client, it's reasonable to ask whether a counsellor's insurance covers someone living in your country.

How do emergencies work across borders?

This is the part that needs the most care, and it's the part clients most often don't think to ask about.

If you live in Brussels and something goes wrong during a session, UK emergency services can't come to you, and your counsellor may not know who to call. So the plan has to be agreed at the start. That usually covers:

  • where you'll be during sessions, so the counsellor knows which country's services apply
  • an emergency contact you're happy for them to use if they believe you're at serious risk
  • the local emergency number, which is 112 across the EU, and local crisis lines

Each of my English-speaking counsellor pages lists verified crisis lines for that country, and the helplines directory covers more countries.

Online counselling from the UK is also not the right setting for some needs. I don't work with active suicidal crisis, psychosis, eating disorders or addiction, and I'll help you find local support if that's what you need.

Does UK data protection law apply if I live abroad?

If your counsellor practises from the UK, UK GDPR applies to how they handle your data. Health information counts as special category data and needs extra care. That stays true when you live in another country, because the rules follow the person holding the records.

Ask where your notes are stored, for how long, and who can see them. Ask which video platform is used, too, and whether sessions are ever recorded. My privacy policy sets out how I handle this, and the guide is online counselling confidential? explains the limits of confidentiality in more detail.

What should you ask a UK counsellor before starting?

You're entitled to clear answers to these questions:

  1. What's your training, and which body are you a member of or registered with?
  2. Who supervises your work?
  3. Does your insurance cover clients in my country?
  4. What title do you use, and is it allowed where I live?
  5. What happens if I'm in crisis between sessions or during one?
  6. Which video platform do you use, and how are notes stored?
  7. What's the fee, in which currency, and what's the cancellation policy?

If the answers are vague, or you're made to feel awkward for asking, that tells you something. The understanding therapy resources collect outside reading on choosing a practitioner, and the short tool on whether online counselling is right for you can help you weigh it up.

How I work with clients abroad

I'm a trainee person-centred counsellor and a BACP student member. Student membership is for people on a practitioner training course, and it isn't the same as being on the BACP Register. I work under regular clinical supervision, and you can read about my training on my about page.

I describe what I offer as counselling, not psychotherapy. Sessions are online by secure video, delivered from the UK, in English. They aren't part of the health system where you live. Before we start, we agree how you'd get urgent help locally. The fee is £45 for 50 minutes, charged in pounds, and the fees page explains low-cost places and cancellations. If you'd like to know what the first meeting is like, see what to expect in your first counselling session.

If you live abroad and are still deciding, my guide on how to find a therapist abroad compares local and online options, and my page on online therapy for expats explains the practical details.

Questions people ask

Is it legal for a UK counsellor to see a client in another country?

Often it is, but it depends on the law where the client lives, not only on UK rules. Some countries protect titles such as psychotherapist, or require a licence to practise certain kinds of therapy. A UK counsellor working online should check this, describe their work accurately, and avoid using protected titles they aren't entitled to in the client's country.

Does BACP allow members to work with clients abroad?

BACP's Ethical Framework applies whether members work online or face to face, and it expects members to be adequately insured and to keep up with relevant law. BACP also publishes Good Practice in Action resources on working online for members. The responsibility for checking that cross-border work is appropriate sits with the individual counsellor and their supervisor.

What happens in an emergency if my counsellor is in the UK?

A UK counsellor can't send emergency help to your home in another country, so the plan has to be agreed in advance. Usually that means the counsellor knows where you are during sessions, you share an emergency contact, and you both know the local emergency number and crisis services. In the EU, the emergency number is 112.

Will my health insurance cover counselling from a UK counsellor?

Usually not, though every policy is different. Counselling from a UK-based private practitioner isn't part of the health system where you live, so public insurance generally won't pay for it. Some private policies cover talking therapies only with certain registered professionals. Check with your insurer before you start rather than assuming.

What should I ask a UK counsellor before working together online?

Ask about their training, membership or registration, and supervision. Ask whether their insurance covers clients in your country, how they'd respond in an emergency where you live, which platform they use, how notes are stored, and what the fee is in which currency. A trustworthy counsellor will be glad you asked.

Sources

  1. BACP: Ethical Framework for the Counselling Professions (2018), paragraphs 14, 19, 20, 30–31 and 55
  2. BACP: Good Practice in Action resources (including GPiA 047 and GPiA 125, Working online in the counselling professions)
  3. British Psychoanalytic Council: Guidance, Working with patients outside the UK
  4. BACP: How to find a therapist (anyone can call themselves a counsellor)
  5. BACP: Student membership
  6. Psychotherapeutengesetz (PsychThG) § 1 (Germany)
  7. Ondernemersplein (Dutch government): Inschrijven in het BIG-register