Support services in Vienna
If you are in danger right now, call the police on 133 or the ambulance on 144. For a mental health crisis at any hour, the city's social psychiatric emergency service (PSD, 01 31330) answers day and night.
Women affected by violence can call the City of Vienna's 24-hour women's emergency line, which offers counselling in English, or the Vienna women's shelters hotline (05 77 22). The shelter team arranges places and interpreters, so you do not need to know where a shelter is. The Gewaltschutzzentrum Wien supports anyone facing violence at home or stalking.
For non-urgent help, the Kriseninterventionszentrum offers free crisis counselling; its website has an English page and says interpreters can be arranged for counselling sessions. Several migrant women's organisations below counsel in English as well as German. Most services ask you to phone first to arrange an appointment.
Sozialpsychiatrischer Notdienst (PSD Wien)
Psychosoziale Dienste in Wien
Round-the-clock psychiatric emergency and crisis service for people in severe mental health crises anywhere in Vienna, including a mobile crisis team.
- +43 1 31330
- Modecenterstraße 14/C/1, 1030 Wien
- 24 hours, 365 days a year
- Website
Checked 2026-10-19 · source
Kriseninterventionszentrum Wien
Short-term crisis counselling by phone, in person and by email for people in acute crises, including suicidal thoughts, acute trauma or threats of violence.
- +43 1 406 95 95
- Lazarettgasse 14A, 1090 Wien
- Phone Mon-Fri 8:00-17:00; first consultations Mon-Fri 10:00-16:00 by appointment
- German
- free
- Website
Checked 2026-10-19 · source
Telefonseelsorge Notruf 142
Telefonseelsorge Österreich
Free, confidential emotional support line available around the clock, with chat, WhatsApp and email counselling at set times.
Checked 2026-10-19 · source
24-Stunden Frauennotruf der Stadt Wien
City of Vienna
24-hour helpline for women and girls aged 14 and over affected by sexual, physical or psychological violence, with in-person counselling by appointment.
- +43 1 71 71 9
- 24 hours, including Sundays and public holidays
- German, English, Farsi
- English available
- free
- Website
Checked 2026-10-19 · source
Wiener Frauenhäuser Notruf
Verein Wiener Frauenhäuser
24-hour emergency line for women and their children seeking safe shelter and counselling; interpreters can be arranged for callers in their own language.
Checked 2026-10-19 · source
Frauen-Helpline gegen Gewalt
Frauen-Helpline Österreich
Free, anonymous national 24-hour helpline for women affected by violence, with online counselling on weekday evenings.
- 0800 222 555
- 24 hours; online counselling Mon-Fri 18:00-20:00
- German, English
- English available
- free
- Website
Checked 2026-10-19 · source
Gewaltschutzzentrum Wien
Gewaltschutzzentren Österreich
Legally recognised victim protection centre offering free, confidential support to people affected by domestic violence or stalking.
- +43 1 585 32 88
- Phone Mon-Fri 8:30-20:00, Sat, Sun and public holidays 10:00-18:00; in-person appointments Mon-Fri 8:30-20:00
- German
- free
- Website
Checked 2026-10-19 · source
Frauenberatung Notruf bei sexueller Gewalt
Anonymous, free counselling for women affected by sexual violence, including support throughout criminal proceedings whether or not a report is made.
- +43 1 523 22 22
- Halbgasse 2/7, 1070 Wien
- Phone counselling and appointments Mon-Thu 10:00-15:00
- German
- free
- Website
Checked 2026-10-19 · source
Frauen* beraten Frauen*
Psychosocial, legal, parenting and career counselling and psychotherapy for women, by phone, online or in person by appointment.
- +43 1 587 67 50
- Seitenstettengasse 5/7, 1010 Wien
- Phone counselling Mon and Wed 9:30-12:30, Tue and Thu 13:00-16:00
- German
- Website
Checked 2026-10-19 · source
FEM Frauengesundheitszentrum
Institut für Frauen- und Männergesundheit
Health centre for women, parents and girls offering counselling on emotional health, relationships, pregnancy and birth, sexuality and contraception.
- +43 1 27700 5600
- Klinik Floridsdorf, Brünner Straße 68/A3/Top 14, 1210 Wien
- Appointments Mon-Thu 9:00-16:00, Fri 9:00-12:00
- German
- Website
Checked 2026-10-19 · source
Orient Express
Free, confidential counselling for women with a migration background, and a contact point for those affected by forced marriage and family violence.
- +43 1 728 97 25
- Schönngasse 15-17/Top 2, 1020 Wien
- Turkish, Arabic, English, German
- English available
- free
- Website
Checked 2026-10-19 · source
Peregrina
Education, counselling and therapy centre for migrant women, with legal and social counselling and psychological support in several languages.
- +43 1 408 33 52
- Wilhelm-Weber-Weg 1/2/1+2, 1110 Wien
- Mon and Wed 12:00-16:00, Tue and Thu 9:00-13:00
- German, English, Arabic, Armenian, French, Kinyarwanda, Kirundi, Russian, Persian, Bosnian, Croatian, Serbian
- English available
- Website
Checked 2026-10-19 · source
LEFÖ Beratungsstelle für lateinamerikanische Frauen*
LEFÖ
Counselling for migrant women on family, legal, medical, social and psychological matters, including residence, separation and violence.
- +43 660 116 99 10
- Kettenbrückengasse 15/II/4, 1050 Wien
- Office Mon, Wed, Fri 9:00-15:00, Tue and Thu 14:00-17:00
- Spanish, Portuguese, English, German
- English available
- Website
Checked 2026-10-19 · source
HEMAYAT
Interpreter-supported trauma therapy, clinical psychology and medical care for survivors of torture and war; there is a waiting list.
- +43 1 216 43 06
- Columbusgasse 28, 1100 Wien
- Mon-Thu 10:00-15:30, Fri 10:00-13:00
- Website
Checked 2026-10-19 · source
COURAGE* Beratungsstelle
Partner, family and sexuality counselling centre covering same-sex relationships, trans and non-binary identities, intersex variations and violence.
- +43 1 585 69 66
- Windmühlgasse 15/1/7, 1060 Wien
- German
- Website
Checked 2026-10-19 · source
Die Boje
Confidential outpatient clinic offering acute help to children and young people up to 18 in crisis situations; phone registration is required.
- +43 1 406 66 02
- Hernalser Hauptstraße 15, 1170 Wien
- Phone Mon-Fri 9:00-14:00
- German
- Website
Checked 2026-10-19 · source
Psychotherapeutische Universitätsambulanz (Erwachsene)
Sigmund Freud Privatuniversität
University psychotherapy outpatient clinic for adults; registration and assessments take place at the clinic, booked in advance by phone or email.
- +43 1 79 89 400
- Salztorgasse 5, 1010 Wien
- Mon-Fri 9:00-19:00
- Website
Checked 2026-10-19 · source
Questions about support in Vienna
Where can I get urgent mental health help in Vienna?
In an emergency, call 112 and 144. For a mental health crisis in Vienna, you can also contact Sozialpsychiatrischer Notdienst (PSD Wien) (+43 1 31330), Kriseninterventionszentrum Wien (+43 1 406 95 95) and Telefonseelsorge Notruf 142 (142). Hours and the official source for each service are listed on this page.
Is there English-speaking support in Vienna?
Yes. These local services say they offer English: 24-Stunden Frauennotruf der Stadt Wien (+43 1 71 71 9), Wiener Frauenhäuser Notruf (05 77 22), Frauen-Helpline gegen Gewalt (0800 222 555) and Orient Express (+43 1 728 97 25).
Where can women experiencing violence get help in Vienna?
Contact 24-Stunden Frauennotruf der Stadt Wien (+43 1 71 71 9), Wiener Frauenhäuser Notruf (05 77 22) and Frauen-Helpline gegen Gewalt (0800 222 555). Shelter addresses are kept confidential, so the helpline or counselling centre arranges a safe place. In immediate danger, call 112 and 144.
Are these services free?
Many are. These say they are free: Kriseninterventionszentrum Wien, Telefonseelsorge Notruf 142, 24-Stunden Frauennotruf der Stadt Wien, Wiener Frauenhäuser Notruf and Frauen-Helpline gegen Gewalt. Costs for the others are shown on each entry or on the service's own website.